4-Step Easy Return & Replacement Process
1
Submit Claim
Log in to your account and submit a return request within 7 days of delivery.
2
QC Verification
Our support team reviews your photos/video proof within 4 working hours.
3
Item Pickup
Courier collects the package from your address or you drop it off at our hub.
4
Refund / Replace
New unit is dispatched immediately or refund issued to bKash/Nagad.
Eligible Reasons For Return
- Item arrived broken, damaged, or severely scratched.
- Wrong product or incorrect size/specification received.
- Hardware item or motor failing to operate upon arrival (DOA).
- Missing accessories, drill bits, or user manual.
Non-Eligible Conditions
- Items damaged due to improper voltage or accidental drops.
- Product box, warranty card, or original tags discarded.
- Return claims requested after 7 days from delivery.
- Change of mind after hardware has been heavily used on site.
Refund Payment Methods & Timelines
Once returned hardware is inspected and approved by our engineering team, refunds are processed within:
bKash / Nagad
24 - 48 Hours
Bank Transfer
3 - 5 Working Days
Store Credit
Instant Code
